Job Description
Japanese bilingual Customer Service Representative Job Num: 58708
Customer Service
Job Description *Must be Japanese Bilingual* Title: Customer Service Location: Brentwood,TN 37027( Tennessee near Nashville) Employment: Direct-hire; Full-time Industry: Trading company Customer Service Representative acts as interface between clients and other related parties (e.g., warehouses, freight forwarders, and suppliers), and is responsible for arranging/ coordinating product shipment and domestic/ international logistics transaction to ensure smooth and on-time deliveries to customers and regulatory compliance. This position also supports Management in sales and business development activities. Additionally, this position performs various general affairs and office administrative assignments to ensure seamless administrative operations and office services of the Company.
Customer Order Fulfillment & Logistics Coordination - Receive and enter orders from customer.
- Submit necessary shipping documents.
- Check inventory levels.
- Respond to customer and supplier inquiries about order status, changes, or cancellations.
- Place orders to suppliers.
Inventory Control - Assist in inventory control and planning by checking the usages or order history from customers and Inform Manager any inventory changes (e.g., unusual activities/no activities).
- Reconcile warehouse inventory with the inventory data in company's computer system periodically.
- Prepare and conduct quarterly physical inventory at warehouse, and work with colleague and Management to troubleshoot quantity discrepancy if any.
- Control and plan inventory of warehouses at proper level by analyzing order history and product usages of customers and by forecasting future orders from customers and product availability of suppliers.
Office Administrative Services - Perform variety of administrative functions for seamless administrative operations of the company, including making necessary research and/or contacts both inside and outside of the company, communicating/ negotiating with vendors.
- Regulations Compliance
- Ensure that all operations, files, database and record keeping relevant to import/export activities are in compliance with applicable laws/ regulations (e.g., Foreign Exchange and Foreign Trade Control Law, Antitrust Law, Toxic Substance Control Act "TSCA") within the area of responsibilities.
- Export Delivery Coordination
- Arrange international orders and product deliveries on a daily basis by receiving orders from customer and entering customer order in SAP.
Other Responsibilities - Maintain complete and open lines of communication with other personnel, function, or department to facilitate operations and interaction in the organization.
- Keep Management informed of status and progress, ensuring that regular and periodical communication takes place.
- Organize, prioritize and complete assigned tasks efficiently while managing time effectively.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and keeping abreast of industry trends and related compliance issues within the area of responsibilities.
- Perform other duties and responsibilities as required or requested by Management.
Requirements: - General PC skills including Word, Excel, PowerPoint, Outlook.
- Teamwork Oriented
- Ability to communicate effectively with customers, colleagues, and management
- Must be Japanese Bilingual
Benefit: Health/Dental
Paid Time Off: 1.08 days earned per month after trial period
2-5 years = 13 PTO days
6-10 years = 18 TPO days
11years - = 26 TPO days
Company Holidays: Most federal holidays (13 days in total as shown on Employee Handbook)
Job Details City: Brentwood
State: TN
Job Type: Permanent Job
Salary High: 75000.00
Salary Low: 50000.00
Languages: English;Japanese
Hours of Operation: 8-5 (1 hour break)
Benefits: Health Ins;Dental Ins
Contact Information Job Owner: Ayu Butterfield
Job Owner Email : abutterfield@pasona.com
Job Tags
Permanent employment, Full time, Work at office, Trial period,